IT MANAGED SERVICES

Help Desk

& Production Support

At PX Software Development Company, our range of services include support for industry standard applications as well as proprietary applications. Our team of dedicated service desk staff uses ITIL-based best practices that are sure to meet and exceed your business needs.

Our support services include:

Support for multi-location environments, including most international locations.
Tiered service level support with custom Service Level Agreements (SLA).
Remote troubleshooting of Windows, Microsoft Office, and POS Systems.
ITIL-based incident and problem management toolsets and processes utilized.
Access to your own secure self-service portal to request assistance and view status of tickets.
Incident and Problem management through an advanced trouble ticketing platform.
Ticket management and vendor liaison for third party and carrier issues.

IT Infrastructure

Let us simplify your network and systems management by being the extension of your infrastructure and production team. Our team of network and software engineers will efficiently monitor and manage performance and availability across your entire IT spectrum. Some of the services we offer include routine administration and diagnostic review of network and server applications. In addition, by defining your enterprise business needs and your measurable TCO (Total Cost of Ownership), we help business leaders understand the success criteria and ROI before embarking any cloud-based initiatives.